Privacy Policy

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the European Union L 119, 4.5.2016., p. 1, hereinafter: General Data Protection Regulation), which has been fully applicable since 25 May 2018 in the Republic of Croatia and all EU Member States, as well as the Law on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/18, hereinafter: the Law), the Labour Act (Official Gazette No. 93/14 and 127/17), the Occupational Safety and Health Act (Official Gazette No. 71/14, 118/14 and 154/14), and in accordance with the legal framework on personal data protection in the Republic of Croatia and the EU, as well as best European practices, Silvan, a natural cosmetics business owned by Jelena Bikić, Miljci 31, 22322 Ružić (hereinafter: Silvan), as the data controller, has adopted this Privacy Policy for its service users and customers.

The Privacy Policy is a unilaterally binding legal act based on fundamental principles in the processing of personal data, regulating what user data is collected, how such data is processed, and for what purposes it is used. It also informs users and/or customers of their rights regarding the collection and further processing of personal data, all for the purpose of protecting their broader privacy.

This Privacy Policy is based on the following principles: the principle of lawfulness, transparency and best practices, the principle of data minimisation and limitation, the principle of accuracy and completeness, the principle of storage limitation, the principle of integrity and confidentiality, the principle of accountability, the principle of trust and fair processing, the purpose limitation principle, and the principle of processing in anonymised form.

This Privacy Policy applies to all services offered by Silvan, with the aim of clearly and transparently informing users about the processing of their personal data and their rights. Users can contact Silvan at any time to request the modification, supplementation, or update of their data, as well as to withdraw previously given consent and request cessation of further data processing.

The Data Controller is:

Silvan, natural cosmetics business, owned by Jelena Bikić
Miljci 31, 22322 Ružić
OIB: 56846674790
Contact for data protection:
e-mail: [email protected]
web: www.illirica.hr

Methods of Collection and Types of Personal Data Collected

Data is collected directly from users when they voluntarily provide personal information to Silvan, necessary for the provision of services, sales, or other interactions with www.illirica.hr. To provide appropriate services, the user must provide Silvan with personal data required to establish a contractual relationship for specific services and/or product sales. The customer may provide data verbally, in writing at Silvan’s premises, via email, or through the website www.illirica.hr.

Data may also be collected from publicly available sources about companies and individuals from online directories, phonebooks, and other public services, only for the purposes for which they were originally collected.

Automatically, through visits to the Silvan website, apps, and portal, data linked to network identifiers (such as IP addresses and cookie identifiers, including Google Analytics) is collected for tracking user interactions.

A cookie is a small data file stored on a computer or mobile device when visiting a website. Cookies are used to enhance user experience, store preferences, enable efficient site operation, and analyze site traffic.

Disabling and/or blocking cookies still allows site access, but certain features may be unavailable, and access time may be longer.

These network identifiers may leave traces that, when combined with other identifiers and ISP information, could be used to identify users.

The amount and type of personal data Silvan collects depends on the type of service provided and the legal basis for processing. The company ensures only the necessary data is collected to achieve the lawful processing purpose.

Data About Potential Users

Silvan also collects data on potential users and/or customers, including basic data (name, email address) and user interests, for providing information and product/service offers.

Cookies are used to enhance user experience and collect data on website usage and visits at www.illirica.hr.

Blocking cookies may reduce functionality or increase loading times.

Network identifiers, in combination with other information, can potentially identify users.

The amount of data collected is proportional to the provided service and legal basis, with the company collecting only data necessary for its lawful purpose.

Types of Personal Data Collected

Data typically provided by the customer includes:

– Full name
– Address
– Personal Identification Number (OIB)
– Contact telephone and/or mobile number
– Email address
– ID card details
– Bank account and card number for payment purposes

Where is the Data Processed?

User/customer personal data is processed in the Republic of Croatia.

Where is the Data Stored?

Data is stored in data controller databases, partially or fully, depending on the service provided.

Data Controller’s Obligations Regarding Data Security

TECHNICAL AND ORGANIZATIONAL DATA SECURITY

The Data Controller applies appropriate technical and organizational measures to ensure a suitable level of security.

Only individuals under the controller’s responsibility with explicit instructions may access and process personal data.

Security measures are implemented based on the nature, scope, context, and processing purposes, and aligned with the GDPR and internal Security Policies.

Purpose of Data Collection and Further Processing

Silvan collects and processes personal data for contract fulfillment, purchase execution, product delivery, customer support, warranty provision, complaint resolution, and other actions related to legal and contractual obligations.

Refusal to provide required personal data may result in the inability to enter into or execute contracts.

Contests and Sweepstakes

Collected data may be used to notify users of contest winnings.

Direct Marketing

With user consent, contact data may be used to send promotional messages about Silvan’s products and services.

Video Surveillance

Silvan uses surveillance cameras to protect persons and property.

Data Retention Period

Retention depends on the purpose and legal basis. Data is deleted once the purpose ends or legal retention periods expire.

Data collected based on consent is stored for up to 10 years, but may be deleted earlier upon request.

How to Exercise Your Rights

Users can exercise their rights or report irregularities by contacting [email protected]. Users may also lodge a complaint with the national supervisory authority.

Sharing Personal Data With Third Parties

Data may be shared with third parties (including authorities) for:

– Legal obligations
– Contractual fulfillment requiring third-party processors

Employment-Related Data Processing

Employee personal data may only be collected, processed, or shared as legally required, or for employment-related rights and obligations.

Only essential employee data will be processed or shared upon court or public authority request.

GDPR and Cookies

About This Cookie Policy

This Cookie Policy explains what cookies are, how we use them, what data we collect, how we use that data, and how to control cookie settings. For more information, see our full Privacy Policy.

You can change or withdraw your consent at any time via our Cookie Declaration.

Your consent applies to the domain: www.illirica.hr

What Are Cookies?

Cookies are small text files that store small data. They’re stored on your device when a website loads in your browser and help ensure proper website functioning, security, better UX, performance insights, and analytics.

How Do We Use Cookies?

Our site uses both first-party and third-party cookies.
First-party cookies are essential and do not collect personal data.

Third-party cookies help analyze site performance, user interactions, and ad relevance to provide a better experience.

Types of Cookies We Use:

– **Essential**: Required for site functionality and security.
– **Analytics**: Track site visits, page views, and user behavior.
– **Marketing**: Deliver relevant ads and track their effectiveness.
– **Functional**: Enable content embedding (e.g., videos) and sharing.
– **Preferences**: Store settings like language for future visits.

How Can You Control Cookie Settings?

You can update your preferences anytime by clicking “Privacy & Cookie Policy” on the screen.

Browsers offer settings to block/delete cookies. Learn more at:
wikipedia.org, allaboutcookies.org